Increase service margins. Move field service operations to OneView

On average, OneView users increase their field service operations efficiency by 20%.

Mobile computing, smart devices and machine-to-machine solutions for connecting legacy equipment is transforming field service management. The competitive advantage and significant financial benefits are reshaping service organizations in much the same way that Supply-Chain Management changed Inventory Management and Logistics.

OneView Field Service Management allows you to take advantage of these new developments now, with an integrated suite of web-based applications that support and automate the workflow of service, maintenance and delivery personnel.

Each user gets a customizable interface on a single, secure web dashboard. Here it's possible to instantly see customers' operations and resources' as well as their own. Employees can keep an eye on many kinds of physical assets, including:

• Heavy machinery
• Service vehicles
• Diesel tanks
• Mechanical equipment

Because you can monitor equipment and track virtually any parameter that impacts its need for service, the OneView solution enables you to move to Condition-based Service Management and get a jump on the competition with just-in-time, proactive service delivery.

Measure and monitor liquid inventory in bulk and above ground fuel tanks (gas, oil, diesel, and propane), underground fuel tanks, portable chemical tanks, mobile equipment tanks as well as large holding tanks in tank farms.

• Remotely monitor equipment performance and health
  • Maintenance history
  • Cost of operations
  • Location of mechanical and mobile equipment
  • Schedule delivery based on real-time alarms and alerts triggered by performance and diagnostic data monitoring
  • Optimize delivery routes and reduce out of route miles
    • Save money on fuel
    • Reduce wear and tear on vehicles
    • Add more customers without adding to the size of your organization
    • Roll out new premium service programs and service level agreements by connecting directly into your customers operations

Is your service driven by schedule or need?
Field service management typically involves preplanned routes or scheduled stops. That means you're likely performing many service calls that aren't necessary. This approach, besides being inefficient, is not always effective at preventing outages and downtime. OneView makes it possible to prioritize operations with actionable information from customers. Instead of routine, scheduled stops, field service organizations dispatch service teams after issues are detected and diagnosed.

• Catch small changes or problems before they turn into major headaches and failures
• Allow service personnel to come to the site with the tools, parts and products to get the job done on the first visit

Because OneView is a cloud-based solution, it is easy to securely share data between departments or with external organizations like service contractors and suppliers. OneView is the only turnkey solution for Condition-based Service Management.