At Pedigree Technologies, high-touch customer service isn't just a buzzword; it's the core of our mission and values. We understand that in the fast-paced world of fleet management, timely and personal support can make all the difference. That's why we've committed ourselves to providing unparalleled local and live support, ensuring that our customers receive the personal touch and quick resolutions they deserve.
Our Commitment to Personalized Support
In today's digital age, automated systems and generic responses have become the norm. However, at Pedigree Technologies, we believe in the power of human connection. Our support team is locally based in Fargo, ND and live, ready to assist you with any challenges you might face. This approach allows us to provide crafted solutions that address your specific needs, ensuring that you never feel like just another ticket number.
Why High-Touch Customer Service Matters
High-touch customer service means more than just being available; it means being proactive, empathetic, and responsive. Here’s how we make it happen.
"What I like about my job is helping our customers have a positive experience when they are completing an install. It sets a good example for the company when it goes well!" -Laurie Nicholson, Customer Service Specialist
Personalized Assistance: Every business is unique, and so are its challenges. Our team takes the time to understand your specific situation, providing solutions that are customized to your fleet management and operational needs.
Quick Resolutions: Time is money, especially in fleet management. Our local and live support ensures that issues are addressed promptly, minimizing downtime and keeping your operations running smoothly.
· Support calls answered in 46 seconds or less
· Installation calls answered in 21 seconds or less
· First call resolution 78% of the time (12 month average)
Empathy and Understanding: We know that managing a fleet can be stressful. Our support team approaches every interaction with empathy, ensuring you feel heard and understood.
"I love my job because every day I get to help ease frustrations and turn challenges into a positive experience. Hearing what some of our customers give us feedback on, helps us communicate with all of the departments for improvement." -Genevieve Meneses, Technical Support Specialist I
Real-Life Impact
Imagine this: a driver on the road encounters an unexpected issue with their fleet management system. Instead of navigating through endless automated menus or waiting for an email response, they call our support line. Within a matter of seconds, they’re speaking with a knowledgeable representative who understands the urgency of the situation. The issue is resolved quickly, allowing the driver to get back on the road without significant delays. This is the power of high-touch customer service in action.
Building Long-Term Relationships
At Pedigree Technologies, we believe that our relationship with customers extends beyond just providing a product or service. We aim to build long-term partnerships based on trust, reliability, and exceptional support. Our high-touch customer service approach ensures that you always have a reliable partner to turn to, no matter what challenges arise.
Experience the difference with Pedigree Technologies—where customer service isn’t just a department, but the heart of our company.
Interested in learning more about Pedigree Technologies? Let's get connected, we'd love to meet you!