General ELD FAQs

Where does the ELD need to be mounted?
According to the FMCSA, the motor carrier shall ensure that the ELD is mounted in a fixed position during the operation of the commercial motor vehicle and visible to the driver when the driver is seated in the normal driving position.

Is POV in Spanish?
POV is not currently available in Spanish. It may be added at a future date. Currently the Spanish translation of the ELD Instruction booklet is available in the help center.

When do ELDs automatically change duty status?
By ELD rule, an ELD must automatically change to driving when vehicle speed is 5mph or more. When a vehicle stops moving the ELD must automatically prompt the driver, asking them if they wish to stay in driving or move to on duty, not driving. If the driver does not respond within 1 minute, the ELD will automatically change the duty status to On Duty, Not Driving. The ELD rule does not allow for any options to change these parameters.

How to email logs to self for past year
If your motor carrier elects to delete log data after six months, you should export your log records twice a year. See page 5 of the Hours Of Service Guide in the learning center.

How to transfer ELD data
Use the Transfer ELD Data button on the Compliance tab in OneView or in the 3-dots menu on POV. See the Transfer ELD Data Guide document in the help center in OneView.

Unidentified Drivers

What are unidentified records and how do they get created?
The ELD rule requires that an ELD automatically generates vehicle engine startup and shutdown, driving and ELD malfunctions. If there is not a driver logged into the ELD then those records are still created, however they are created with an “Unidentified Driver” rather than with an actual driver.

What do I do with unidentified records?
A driver must review any unidentified driving records when he or she logs into the ELD. If the unidentified records do not belong to the driver, the driver must indicate that in the ELD record. If unidentified driving records belongs to the driver, the driver must add that driving time to his or her own logbook.

A motor carrier must either explain why unidentified driving records are unassigned or assign the time to the appropriate driver. The motor carrier must retain unidentified driving records for at least six months as a part of its hours of service (HOS) ELD records and make them available to authorized safety officials.

NOTE: While Engine Startup, Engine Shutdown and Malfunction events must be created as unidentified records if a driver is not logged in, the assigning of only the driving unidentified records is required to be compliant with the ELD rule.

Please refer to the help center for videos and interactives about managing unidentified driving records.


Who do I assign unidentified records to if my mechanic moved the truck? What if it is a 3rd-party mechanic?
The ELD rule says that each driver of a vehicle, including mechanics, should have a login to the ELDs in order to login for driving a vehicle and for accepting unidentified records.

In the case of 3rd-party mechanics, some carriers have created a generic 3rd-party mechanic driver account or added notes to those particular unidentified records indicating they belong to a 3rd-party mechanic, however this is a situation that the FMCSA has not been clear on how to properly handle.


What are unsynced unidentified records?
An ELD will record unidentified records whenever the vehicle engine starts up, shuts down, malfunctions or drives, however those records cannot be synced back until a driver has logged into that ELD and prompted with the unsynced unidentified records.

Editing Logs

Can Pedigree edit/fix my logs for me?
As a Pedigree employee, we cannot make any recommendation as to how to comply with FMCSA rules. All of these types of questions should be directed to the Customer Compliance Officer, Safety Officer, Dispatcher, whomever is their specialist) to answer. Questions simply about how to edit logs is something that support can assist with, however there are available training materials on the ELD and in the online help section.

Why can't I edit driving records?
The ELD rule states that an ELD automatically records all of the time that a CMV is in motion as driving time and that cannot be edited or changed to non-driving time.

How do I edit my logs?
Drivers can learn how to edit their log book by watching the Log Book tutorial on their tablet or in the help center.

DVIR (Inspections)

When do inspections have to be done?
A driver must be satisfied that all CMV equipment is in safe operating condition before operating. In addition, drivers must complete a report that identifies the vehicle and list any defect or deficiency discovered by or reported to the driver that would affect the safe operation of the vehicle or result in its mechanical breakdown.

Why do I have a missing inspection?
Missing Pre-trip Inspections are triggered when an inspection has not been completed on a vehicle or trailer before the vehicle or trailer is used by a driver going into driving status.

Missing Post-trip inspections are triggered when an inspection has not been completed on a vehicle or trailer that has been used by a driver in driving status before they go off duty at the end of their day.


Can I disable DVIR violations?
Yes, DVIR violations can be set up to monitor for pre-trip inspection DVIRs, post-trip inspection DVIRs, both or neither. These can be set under each driver profile, or DVIR violations can be disabled altogether using permissions.

Hours of Service Rules/Exemptions

Personal use - what is it and how to use it?
Drivers should watch the Status video on the Help page in POV to see how to use Personal Use of CMV on the tablet as well as the Log Book video to learn how to edit that status on the log graph.

FMCSA recently updated the guidance for § 395.8 Driver’s Record of Duty Status regarding Personal Conveyance to read as follows:
Question 26: Under what circumstances may a driver operate a commercial motor vehicle (CMV) as a personal conveyance?

Guidance: A driver may record time operating a CMV for personal conveyance (i.e., for personal use or reasons) as off-duty only when the driver is relieved from work and all responsibility for performing work by the motor carrier. The CMV may be used for personal conveyance even if it is laden, since the load is not being transported for the commercial benefit of the carrier at that time. Personal conveyance does not reduce a driver’s or motor carrier’s responsibility to operate a CMV safely. Motor carriers can establish personal conveyance limitations either within the scope of, or more restrictive than, this guidance, such as banning use of a CMV for personal conveyance purposes, imposing a distance limitation on personal conveyance, or prohibiting personal conveyance while the CMV is laden.

(a) Examples of appropriate uses of a CMV while off-duty for personal conveyance include, but are not limited to:

1. Time spent traveling from a driver’s en route lodging (such as a motel or truck stop) to restaurants and entertainment facilities.

2. Commuting between the driver’s terminal and his or her residence, between trailer-drop lots and the driver’s residence, and between work sites and his or her residence. In these scenarios, the commuting distance combined with the release from work and start to work times must allow the driver enough time to obtain the required restorative rest as to ensure the driver is not fatigued.

3. Time spent traveling to a nearby, reasonable, safe location to obtain required rest after loading or unloading. The time driving under personal conveyance must allow the driver adequate time to obtain the required rest in accordance with minimum off-duty periods under 49 CFR 395.3(a)(1) (property-carrying vehicles) or 395.5(a) (passenger-carrying vehicles) before returning to on-duty driving, and the resting location must be the first such location reasonably available.

4. Moving a CMV at the request of a safety official during the driver’s off-duty time

5. Time spent traveling in a motorcoach without passengers to en route lodging (such as motel or truck stop), or to restaurants and entertainment facilities and back to the lodging. In this scenario, the driver of the motorcoach can claim personal conveyance provided the driver is off-duty. Other off-duty drivers may be on board the vehicle, and are not considered passengers.

6. Time spent transporting personal property while off-duty.

7. Authorized use of a CMV to travel home after working at an offsite location.

(b) Examples of uses of a CMV that would not qualify as personal conveyance include, but are not limited to, the following:

1. The movement of a CMV in order to enhance the operational readiness of a motor carrier. For example, bypassing available resting locations in order to get closer to the next loading or unloading point or other scheduled motor carrier destination.

2. After delivering a towed unit, and the towing unit no longer meets the definition of a CMV, the driver returns to the point of origin under the direction of the motor carrier to pick up another towed unit.

3. Continuation of a CMV trip in interstate commerce in order to fulfill a business purpose, including bobtailing or operating with an empty trailer in order to retrieve another load or repositioning a CMV (tractor or trailer) at the direction of the motor carrier.

4. Time spent driving a passenger-carrying CMV while passenger(s) are on board. Off-duty drivers are not considered passengers when traveling to a common destination of their own choice within the scope of this guidance.

5. Time spent transporting a CMV to a facility to have vehicle maintenance performed.

6. After being placed out of service for exceeding the maximum periods permitted under part 395, time spent driving to a location to obtain required rest, unless so directed by an enforcement officer at the scene.

7. Time spent traveling to a motor carrier’s terminal after loading or unloading from a shipper or a receiver.

8. Time spent operating a motorcoach when luggage is stowed, the passengers have disembarked and the driver has been directed to deliver the luggage.


How to handle specific exemptions
There are a number of specific Hours of Service exemptions that need to be handled in specific ways. Please contact support with questions on how to handle specific exemptions.

Explanation of rule sets

Troubleshooting

What do I do if the ELD fails?
According to the ELD rule in § 395.34 ELD malfunctions and data diagnostic events:

(a) Recordkeeping during ELD malfunctions. In case of an ELD malfunction, a driver must do the following:
(1) Note the malfunction of the ELD and provide written notice of the malfunction to the motor carrier within 24 hours;
(2) Reconstruct the record of duty status for the current 24-hour period and the previous 7 consecutive days, and record the records of duty status on graph-grid paper logs that comply with § 395.8, unless the driver already possesses the records of duty status on graph-grid paper logs that comply with § 395.8, unless the driver already possesses the records or the records are retrievable from the ELD; and
(3) Continue to manually prepare a record of duty status in accordance with § 395.8 until the ELD is serviced and brought back into compliance with this subpart.

(b) Inspections during malfunctions. When a driver is inspected for hours of service compliance during an ELD malfunction, the driver must provide the authorized safety official the driver’s records of duty status manually kept as specified under paragraphs (a)(2) and (3) of this section.

(c) Driver requirements during ELD data diagnostic events. If an ELD indicates that there is a data inconsistency that generates a data diagnostic event, the driver must follow the motor carrier’s and ELD provider’s recommendations in resolving the data inconsistency.

If a motor carrier receives or discovers information concerning the malfunction of an ELD, the motor carrier must take actions to correct the malfunction of the ELD within 8 days of discovery of the condition or a driver’s notification to the motor carrier, whichever occurs first.

A motor carrier seeking to extend the period of time permitted for repair, replacement, or service of one or more ELDs shall notify the FMCSA Division Administrator for the State of the motor carrier’s principal place of business within 5 days after a driver notifies the motor carrier under paragraph (a)(1) of this section. Each request for an extension under this section must be signed by the motor carrier and must contain:

(i) The name, address, and telephone number of the motor carrier representative who files the request;
(ii) The make, model, and serial number of each ELD;
(iii) The date and location of each ELD malfunction as reported by the driver to the carrier; and
(iv) A concise statement describing actions taken by the motor carrier to make a good faith effort to repair, replace, or service the ELD units, including why the carrier needs additional time beyond the 8 days provided by this section.

(3) If FMCSA determines that the motor carrier is continuing to make a good faith effort to ensure repair, replacement, or service to address the malfunction of each ELD, FMCSA may allow an additional period.

(4) FMCSA will provide written notice to the motor carrier of its determination. The determination may include any conditions that FMCSA considers necessary to ensure hours-of-service compliance. The determination shall constitute a final agency action.

(5) A motor carrier providing a request for extension that meets the requirements of paragraph (d)(2) of this section is deemed in compliance with § 395.8(a)(1)(i) and (a)(2) until FMCSA makes an extension determination under this section, provided the motor carrier and driver continue to comply with the other requirements of this section.


Why can't I log in?
First, verify your login and password are correct. When logging in for the first time on a tablet (or after data has been cleared) the tablet must have a good data connection in order to authenticate the driver login/password. Once a driver has logged into a tablet once, it will remember your login for future attempts where you do not have a good data connection. In addition, a Wi-Fi connection without data will prevent a login from occurring (consider turning off Wi-Fi if you have trouble logging in).

Why is location blank?
ELDs automatically store location on each record if GPS is available, however in some scenarios GPS cannot be acquired and so the ELD relies on the user to manually enter location.

Why is the status not auto-changing?
An ELD will not auto change duty status to driving if it is not receiving diagnostic speed data. Data not being received is usually due to the tablet not being connected to the ELD or the vehicle not transmitting speed data on the diagnostics port. Please refer to the ELD Troubleshooting Guide in the help center.

Why is Bluetooth not connected?
When connecting to an ELD using Bluetooth, the tablet attempts to automatically connect to the ELD based upon the selected vehicle. If the vehicle fails to connect:

1. Verify you have the correct vehicle selected
2. Verify the vehicle engine is running
3. Log out and reboot your tablet
4. Power off vehicle engine for 1 minute and then power vehicle engine back on, and then restart device and log in again


What is offline?
An asset is considered offline if it has not reported into OneView for more than 36 hours. When an asset is offline there is likely an issue with the device that is installed on that asset. Please work with support to resolve offline assets.

What is canbus configuration error?
If a “CANBus Configuration Error” is shown on an asset in OneView, there is an error on the data that is being reported by the diagnostics data on that asset. Please contact support to try to resolve CANBus configuration errors.

What do the malfunction lights mean?
Note: CabMate Open uses a circular malfunction light; CabMate Connect and CabMate One use a light built into the cradle dock.

Flashing Red: Tablet not in dock (CabMate Connect/CabMate One Only)
Flashing Green: Not connected or not logged into ELD
Solid Red: ELD Malfunction Active
Solid Green: ELD Data Diagnostic Active

Malfunction and Data Diagnostic Events Definitions

Power Data Diagnostic: The ELD was not able to power up within one minute of engine power up. Check the device connections are not loose. If this issue persists, contact your administrator.
Power Compliance Malfunction: The ELD was not functional for more than 30 minutes over the last 24 hours. Check if the device connections are not loose. If this issue persists, contact your administrator.
Engine Synchronization Data Diagnostic: The ELD is not receiving data from the engine. Check that the Bluetooth is connected (or if using CabMate Connect/CabMate One check that the tablet is in its cradle) and the diagnostic cable is connected to the vehicle. If this issue persists, contact your administrator.
Engine Synchronization Compliance Malfunction: The ELD did not receive data from the engine for more than 30 minutes over the last 24 hours. Check that the Bluetooth is connected (or if using CabMate Connect/CabMate One check that the tablet is in its cradle) and that the diagnostic cable is connected to the vehicle. If this issue persists, contact your administrator.
Other Data Diagnostic (for Positioning Compliance): The ELD is not receiving GPS location. Check that the GPS is ON in this device, the vehicle antenna is not damaged and connections are tight. If this issue persists, contact your administrator.
Positioning Compliance Malfunction: The ELD did not receive GPS location for more than 60 minutes over the last 24 hours. Check that the GPS is ON in this device, the vehicle antenna is not damaged and connections are tight. If this issue persists, contact your administrator.
Timing Compliance Malfunction: The ELD time is off by more than 10 minutes. If this issue persists, contact your administrator.
Missing Required Data Elements Data Diagnostic: The ELD is missing required data for creating ELD records. Check Engine Synchronization and Positioning Compliance. If this issue persists, contact your administrator.
Data Recording Compliance Malfunction: The ELD has reached its storage capacity and can no longer record ELD records. Reduce the data stored on the ELD or replace the ELD. If this issue persists, contact your administrator.
Unidentified Driving Records Data Diagnostic: The ELD has recorded more than 30 minutes’ worth of unidentified driving records in the last 24 hours. Ensure that drivers are logged into the ELD while the vehicle is in motion and accept any unidentified records that may belong to you. If this issue persists, contact your administrator.
Data Transfer Compliance Malfunction: The ELD test of data transfer to the FMCSA via web services and email has failed for an extended period of time. Ensure that the ELD data connection is working. If this issue persists, contact your administrator. Will be enabled once the FMCSA Web Services portal is operational for Wireless Web Services and Email data transfer.
Data Transfer Data Diagnostic: The ELD test of data transfer to the FMCSA via web services and email has failed. Ensure that the ELD data connection is working. If this issue persists, contact your administrator. Will be enabled once the FMCSA Web Services portal is operational for Wireless Web Services and Email data transfer.


Why do my logs show an incorrect odometer or total miles?
Total Miles and odometers on driver’s logs are dependent upon having a connection to the ELD in the vehicle at the time a duty status is generated. If total miles or odometers appear incorrect check the odometer values on the ELD records for the day and enter missing odometer values.

Tablet not charging
Cab-Mate One and Cab-Mate Connect tablets are charged through the pins in the cradle when the vehicle engine is running and for 10 minutes after the engine is shutdown.

If the tablet is not charging:

1. Check that the tablet is firmly seated in the cradle
2. Check that the cables connected to the cradle are firmly connected to the cradle and on the other end (diagnostic port on Cab-Mate One or CalAmp LMU device on Cab-Mate Connect)
3. Check that the engine is running


Device not reporting in Canada
Verizon does not have coverage in Canada; in order to have coverage in Canada you need AT&T hardware. Please contact your account manager.

Dashboards Tab

If I make a change to my dashboard will it change everyone's dashboard?
No, any changes made will only affect your dashboard.

If I leave Pedigree Technologies OneView up all day will the dashboard information automatically refresh?
Yes, Pedigree Technologies OneView refreshes about every 30 seconds.

How many tabs can I have on my dashboard?
Users can have as many tabs as they would like. Remember you can have more than one module on each tab too.

How do I make changes to my existing dashboards?
Each dashboard module has a little wrench Icon in the upper right corner. When you hover over it, the word “Configure” pops up. If the user clicks on this, it will allow them to make changes to the name, collection, etc.

configure_dasboard


How do I make changes to the dashboard tabs?
Each tab has a drop down next to it. When the user clicks on the drop down they can Add Module, Rename Tab or Delete Module.

tab_edit

Reports Tab

How do I set the time frame (duration) for a report?
After selecting a report, use the duration drop down to choose the length of time of your report. Scroll down to select custom which allows you to select a more specific date(s) on the calendar.

report_duration


How do I pick what assets or drivers/users are in a report?
After selecting a report, use the asset wrench to open your asset tree. Check the box next to the asset(s) you want to select. Checking the asset blue bubble will select all assets. Selecting a sub-folder blue bubble will select everything in that folder, or select specific assets individually.

reports-assets


How do I set a report to run automatically?
After saving a report, choose the Add button in your list of saved reports. Choose the format [pdf, xls, csv] how often you want the report emailed to you, and the contacts who will receive the report by email.

reports-delivery_schedule


How do I save a report?
Run a report and choose the save button on the right at the top. In the box that appears, you can customize the report name and description. Choose save. Now you will see the saved report when you click on the reports menu.

reports_save


How do I change a saved report?
Click on a report from your saved reports list. Click on the little black arrow at the top to open the report settings. Change the duration (time frame) or assets as needed. Click Save on the right side to either resave with these new parameters, or save it as a new report.

reports-change-saved


How do I export a report?
After running any report, choose the export icon from the left which looks like a little piece of paper with a green arrow on it. Choose the file format. Make any adjustments you want before clicking OK to export. Choose to open the report in the appropriate program or save. If you save, click on the download arrow in your browser to open your exported report.

reports-export


If I create a report, will it be available to all users?
No, your list of saved reports will be unique to your login, though you can choose a delivery schedule and send other users your report directly to their email.

Jobs Tab

What is the difference between a Simple and Full Delivery?
Simple Delivery should be used if the product that is being delivered originates at the same location as the truck. Full Delivery should be used if the truck needs to go to one location to pick up the product and then a second location to drop it off.

Do Jobs need to be created one at a time or can multiple jobs be made at once?
Once the job is created the user can hover over it with their mouse and in the upper right corner of the job a little piece of paper will appear. The user will need to click on the paper icon and the job will open in a new window. In that window the user will find a Clone button on the left side. This will allow the user to clone this job up to 10 times. Each job can have a different Job ID, Job Description, Job Recipient and Job Assignee.

job_clone


Why do Jobs show up in different colors?
If the job is Green it means it is in progress. If the job is Blue it has not been started yet.

Why do some of the jobs have a little red box in the bottom right corner?
The red box is indicating the job is past due. This is based on the date set when the job was created.

Can Jobs be edited or deleted?
Yes, users can hover over it with their mouse and in the upper right corner of the job a little piece of paper will appear. The user will need to click on the paper icon and the job will open in a new window. In that window the user will find the delete and edit buttons for the job.

job_edit_delete

Maintenance Tab

Do I always have to be on the Maintenance tab to create a maintenance on an asset?
No, maintenance can be created by right clicking on an asset in the menu tree off to the left and then selecting the correct maintenance.

maintenance_right_click


Why do some of the maintenances have a little red box after the Due Date?
The red box appears if the maintenance is past due.

What do I put in the Target and Assignee fields?
The Target is the asset that the maintenance will be completed on. The assignee needs to a user in the OneView system. This could be the mechanic or the person in charge of making the maintenance schedules. This field can be left blank too.

How do I complete a maintenance?
There are two ways to complete a maintenance. The first way is to find the Maintenance ID in the maintenance tab across the top of OneView and click on Maintenance ID to complete. The second way to complete it is to click on the asset from the tree on the left side. Next click on the maintenance tab above the map for the individual vehicle. Then find the maintenance in the list and click on the ID and complete.

What reports pull up maintenance information?
The Job Cost report will detail the cost of each job if the users are entering costs as they complete the jobs. The Jobs History report will provide information about past maintenance based on a vehicle or a collection of vehicles. The Jobs Overdue/Almost due report will display upcoming maintenance on assets.

Alarms Tab

Where do I go to set up alarms for more than one vehicle at a time?
If users want to set up an alarm on more than one vehicle they will need to click on settings in the upper right corner of OneView. Next, click on Alarm Configuration and then Configure a New Alarm. This will allow the user to place the alarm on a collection of vehicles.

alarm_configure


Why do most of the alarms have different levels?
The levels notice, warning, or critical, allow the user to create a hierarchy for alarms on the assets.

What does Add Custom Notification Group mean?
This allows the user setting up the Alarm to send it to additional users. They just need to click on the button, place a check mark in the box and select the additional users.

What does Auto-resolve mean?
When the alarm condition is no longer true, an auto-resolve alarm will automatically resolve itself, instead of the user having to do it manually.

If an alarm goes off and sends a notification, where do I go in OneView to review it?
In the upper right corner of OneView, the user will click on the bell icon. This will display all current alarms.

alarm-notification

Landmarks Tab

Why should I add any landmarks to the system?
It is helpful to save locations in OneView because it allows you to quickly identify common stop locations in Stop Reports or Landmarks Runtime Report. Saving locations will also allow you to view a map with saved locations and will provide quick access to common locations when using OneView Mobile, the Dispatch Manager with the Garmin devices, or Jobs with the Tablets.

Can landmarks be edited after they are added to OneView?
The user will need to search for the landmark. Once the landmark appears on in the tree on the left side, the user will need to right click on the landmark. Then select edit to make any changes and then submit.

landmark-edit


Can more than one landmark be added at a time?
Yes, in the blue drop-down menu there is an upload landmark option. Then an upload landmarks box will display and they will want to click on Download File Template. This will open a spreadsheet to enter the landmarks into.

landmark-upload

Mobile Devices

What is the OneView Mobile Link?
https://oneview2.pedigreetechnologies.com/mobile

How do I get the POV App?
The user must have a Gmail account. Then go to the Google Play store and download the Pedigree Technologies POV app. Be sure to select Allow Automatic updating so the tablet will continuously be pushed the newest versions.

pov-auto-update


We have a long list of drivers, trucks, trailers, etc. Is there an easier way for the drivers to find the ones they need?
Yes, each one of these has a search box on the left. If the user starts to type in the information in the box on the right side of the screen it will display all matching information.

The drivers logs are not showing any mileage today?
If the log book is not displaying miles the Bluetooth is not properly connected. Please check on it and if you can not get it reconnected please call Tech Support or your Account Manager for help.

How does the driver pick a different trailer in the tablet if they are already completely logged in?
To select or change a trailer once logged in, tap on the Status button on the main screen of POV, then tap the Trailer button and make a selection from the list of available trailers.

Can the drivers view messages on the tablet while they are driving?
No, the tablet screen is locked while the truck is moving. If the driver would like to read a message they would have to pull over to the side of the road.